FAQs
Orders & Payments
I received my order after getting a refund. What can I do?
If the refund has already been issued, contact our support team. You can return the delivered item or repay the amount using any available payment method.
I haven't received my order. What should I do?
Track your order using the tracking link shared on WhatsApp or email. If there is no update for 48 hours, contact customer support.
What if the package is held by customs?
If the contents of the parcel are suspicious to customs officers (for example, many identical goods), it may be further checked.
If the resolution time for the dispute is excessively prolonged, and you prefer not to wait, what actions should be taken?
Reach out to support and request cancellation, refund, or replacement. We will review the status and help with the best resolution.
When will I receive my order?
Delivery time depends on your location. Orders usually ship within one to three business days. You can track your package using the tracking number sent after dispatch.